Any shipping cost you incur to return the product will not be refunded unless it is a company error. For 'free shipping' packages, shipping cost will be assessed and deducted from final reimbursement. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Undelivered, Unclaimed, Refused, or Returned Packages: A 20% restocking fee and a Return to Sender fee will be assessed accordingly. In the case of shipping damages, we may contact the carrier. Please retain all packaging material in case an inspection is necessary. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.ĭamaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 30 days of merchandise receipt. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. For 'defective' claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section. All defective item(s) claims are subject to inspection and confirmation. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. Please contact us within 30 days of delivery for an immediate resolution. Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and Shipping & Handling if confirmed defective, damaged or wrong item is shipped. Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for Shipping & Handling unless it is due to company or Carrier error. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.ĭestroyed or unreturned packages: If a package has been destroyed by custom or the carrier, or has otherwise not been returned to Uniqantiq Hardware Supply, we cannot issue a refund for the order.Īny duties or taxes that may apply are the customer's responsibility. For any returned package: For any order that is returned to Uniqantiq Hardware Supply, if return shipping cost is greater than the cost of good ordered, Uniqantiq Hardware Supply will instruct the carrier to abandon the package. Uniqantiq Hardware Supply cannot be held liable for refunds or replacements for more than one calendar month. Lost packages: Lost packages must be reported to Uniqantiq Hardware Supply within 30 days from the date of shipment confirmation. If and when Uniqantiq Hardware Supply receives the returned package intact, a refund will be issued to the customer only, minus the freight and taxes. The customer will be responsible for any shipping fees incurred.Ĭustom seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. A refund will be issued to the customer, minus the freight.Ĭustomer refusal: If a customer refuses a package because of additional fees (taxes or for any other reason), Uniqantiq Hardware Supply will issue a refund for the customer only, minus the freight and taxes, upon receipt of the returned package and inspection that all originally shipped goods have been returned. Violation of laws: If a package is returned to Uniqantiq Hardware Supply due to the violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to Uniqantiq Hardware Supply. We will process returns, refunds or exchanges according to the guidelines below.Īddress or other customer error: If a package is returned intact to U niqantiq Hardware Supply due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. If that is the case, you have 30 days after you receive your purchase to return the product(s) and apply for a refund. We sincerely hope that you will be pleased with our products, however we realize that sometimes you might want to make a return and apply for a refund. Wholesale and Partner Portal Expand submenu.Casters and Furniture Leg Protection Expand submenu.Hasps and Hooks for Trunks and Small Boxes.Oil Rubbed & Venetian Bronze Coat Hooks.
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